Lead a team, manage a multi-million-euro telecom portfolio, and help ensure the communication services that support Air France’s operations perform reliably and efficiently.


Within the Air France-KLM Group IT organization, the Telecom teams ensure the availability and performance of communication services that are essential to the Group’s operations. As Manager Telecom Contract Management for Air France, you will help these services deliver the reliability, quality and value the business depends on.
You will oversee Air France’s telecom contract portfolio, representing multi-million-euro annual spend, and the related Telecom Expense Management (TEM) process. You will also lead a team of seven Contract Managers, support their development and fostering consistent, effective contract-management practices.
Reporting to the Group Telecom Contract Manager, you will work across Air France, KLM and the wider Group Telecom organization. In close collaboration with Procurement, Telecom Engineering, Financial Control, suppliers and business stakeholders, you will help align business needs, technical requirements, supplier commitments and financial performance.
You will play an important role in contract renewals and renegotiations, supplier governance and continuous improvement. By identifying opportunities to improve value and control costs while protecting service quality, you will contribute directly to Air France’s operational performance and the Group’s transformati

What you’ll do

Lead, support and develop a team of seven Contract Managers, setting priorities and promoting collaboration, accountability and consistent contract-management practices.
Manage Air France’s telecom contract portfolio, budget and Telecom Expense Management process.
Build effective relationships with telecom suppliers and coordinate governance meetings and performance reviews.
Monitor supplier performance and commitments, participate in incident reviews and lessons-learned discussions, and follow up on corrective actions and improvement plans.
Ensure orders are placed accurately and on time, and that contractual pricing and terms are applied correctly.
Oversee invoice checks in collaboration with Financial Control.
Work with Procurement on contract renewals, negotiations, Requests for Information (RFIs) and Requests for Proposals (RFPs), balancing service quality, innovation and cost efficiency.
Partner with Telecom Engineering to ensure commercial agreements support technical requirements and operational needs.
Organize and analyze telecom consumption data, lead annual audits, and identify opportunities to rationalize assets, optimize costs and improve efficiency.
Advise business and technical stakeholders on contractual matters and communicate supplier commitments clearly.
Contribute to the evolution of the Group’s telecom service catalogue and support the successful implementation of services delivered by operators.
Review proposed solutions to ensure they fit the existing environment, meet relevant standards and follow established processes.
Work with suppliers and internal teams to identify the causes of service or product issues and implement corrective and preventive actions.
Stay informed about market developments and recommend improvements to services and supplier-management practices.

All our job opportunities are open to candidates with disabilities. Reasonable accommodations can be arranged if needed.
For any questions, please contact the Disability Services team at: mail.handicap@airfrance.fr.

What you’ll bring

Proven people-management experience and the ability to lead and develop a team.
Experience in contract management, supplier governance, procurement or service management.
The ability to work independently while collaborating effectively across teams and functions.
Strong stakeholder-management skills and the confidence to influence, challenge and negotiate constructively.
Strong analytical, listening and synthesis skills, with the ability to assess situations and recommend a course of action.
A diplomatic but decisive approach to supplier and stakeholder management.
A customer-oriented mindset and a strong focus on service quality.
Clear communication skills and the ability to adapt your approach to different audiences.
A strong awareness of financial performance and cost optimization.
Excellent organizational, planning and follow-up skills.
The ability to act as a trusted advisor to both business and technical stakeholders.

Knowledge of telecommunications and telecom services is an advantage.

The successful candidate is confident communicating effectively in English, both verbally and in writing.